Most people rush straight to ads the moment they want more reach.
And honestly… I don’t blame them. Almost every agency tells them that’s the answer.
But here’s the funny part.
Most of the charities I speak to already have a free reach multiplier sitting untouched.
Their donor email list.
Email returns about £36 for every £1. Yet most charities only show up in inboxes when they want something, and that’s usually when trust starts to slip away quietly.
So here’s the honest truth.
If you learn how to market inside your inbox, you won’t have to depend so much on paid channels that feel more restricted every year.
This is the same system I teach.
And it’s the one charities use to grow reach, trust, and donations without buying more ads.
I call it the Inbox Multipliers Framework.
1. Segment your list
Most charities treat their entire list like one big group.
My recommendation is to split it into Regular, One-time, and Lapsed.
There are more segments you can add later, but that is a future newsletter.
Each group needs a different tone.
A different conversation.
A different level of warmth and urgency.
You would never speak to a first-time giver the same way you speak to someone who has supported you for years.
Yet most inbox messaging treats everyone the same.
2. Add value between asks
If your last few emails were all “Donate”… you accidentally taught donors that the inbox is a place where you take, not give.
Try this rhythm instead:
• One story of impact
• One behind-the-scenes moment
• One short thank you video
Then make the ask.
The moment you start giving value first, donors feel seen rather than squeezed.
And that shift alone increases future giving in a big way.
This line works extremely well:
“Forward this to a friend who would love to see what their donation helped make possible.”
It feels natural.
It is not pushy.
And it quietly doubles your reach because people trust the inbox far more than social feeds.
One forward equals one new warm supporter.
4. Wake up the sleepers
If someone has not opened your email in 90 days, don’t assume they are gone.
Try this subject line: “Still want to hear the good we are doing?”
It usually wakes up 10 to 20 percent of them right away.
People don’t ignore you because they don’t care. They ignore you because life gets heavy.
Give them an easy yes and they will come back.
5. Track clicks, not opens
Apple privacy rules have made open rates unreliable.
Clicks tell you the truth.
If clicks are low, it is a content issue, not a reach issue.
Once you fix the content, everything else starts to move.
Wrap-up
Ads rent attention. Email builds it.
You don’t need more followers. You need more connection.
The donors who have already said yes to you are sitting right there in your inbox, waiting for a relationship rather than the next transaction.
And the charities that understand this are the ones winning right now.
• Charity: water gets more than 40 percent of online donations through email
• World Vision UK increased retention by 32 percent by adding storytelling
• Smaller grassroots teams are seeing huge gains because inboxes still cut through
So, before you spend another pound on ads, open your email dashboard. Your next breakthrough might already be sitting in there.
I hope this was helpful, see you next Thursday.
Until we speak again, whether you’re trying to improve yourself or your organisation, keep building better.
Zain

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I share real stories, frameworks, and lessons to help charities and startups grow smarter (and a little more human).

